In the following specifications, the term "customer" refers to the end customer (natural or legal person purchasing for himself or others, but in any case not for resale or distribution of products).

If for any reason the Customer is not satisfied with the order, or in the unfortunate event that products are delivered that do not conform to what was requested, pursuant to Legislative Decree No. 206/2005, the Customer has the right to withdraw from the contract without penalty by following the instructions below:

a) The request for withdrawal and the return of the product must be made within the period of 14 days from the arrival of the goods, or other time window indicated at the time of the order (the tracking of the courier with which Luxury Confidence sends the products to the address provided by the customer will be the reference).

b) Luxury Confidence will refund the full cost of the products returned by the Customer and the initial shipping costs incurred. The products must be: unworn, unused and undamaged, as well as accompanied by their original tags and/or labels and the relevant receipt/receipt of consideration/invoice. The packaging must still be shrink-wrapped in its protective plastic, if the product provided it, such as the "Venus" blackhead aspirator.

We will not accept returns without it, as this is the only way to guarantee that the product has never come into contact with the skin and can therefore be resold without risk.

c) The customer may exercise the right of withdrawal by writing to us at info@luxuryconfidence.com.

e) Returns will only be accepted if confirmed by Luxury Confidence.

g) Refunds will be made using the same method of payment as for the purchase. If the intended mode of payment is cash on delivery, the customer will provide the IBAN of a bank account or PayPal account to which to make the refund.

(h) Luxury Confidence will endeavor to promptly refund the Customer no later than 14 days from the date of return of the product. The actual refund to the customer's account may be delayed, depending on banking or payment service provider timelines.

(i) Incidental shipping charges chosen by the customer (e.g., COD or floor delivery/by appointment) will not be refunded. The standard shipping cost, if charged, will be refunded.

(i) The cost of returning products is the responsibility of the customer. The customer is responsible for the item(s) subject to withdrawal during the period of the return for eventualities such as theft, damage or loss, and is therefore invited to prefer - in its own interest and where it deems it appropriate - a type of traceable and insured shipment.

l) The right of withdrawal does not apply to professionals, companies and VAT numbers (reseller kits and individual products for which an invoice has been requested).

Returns are not accepted if the product in question is a customized version.

If you have complied with all the required conditions, Luxury Confidence will refund the full price of the purchased products, excluding incidental shipping charges (e.g. cash on delivery or delivery to the floor / by appointment). The standard shipping cost, if charged, will be refunded.

Conversely, you will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you may choose to have the purchased products back at your expense. Should you refuse this shipment Luxury Confidence reserves the right to retain the products and the corresponding amount for the purchase of the products.

If your return request is accepted, we will send you instructions on how and where to send the package. Items sent to us without first requesting a return will not be accepted. You will be responsible for the shipping.

You can always contact us with any return questions at info@luxuryconfidence.com.

The return period may be extended if indicated in the purchase receipt, such as if you have included an additional warranty. (The 90-Day Guarantee is excluded, as this has different rules, explained in later chapters.)